Refunds and cancellations, explained simply.
Because our products are digital files delivered instantly, all sales are final and we cannot offer refunds once a file has been downloaded.
If a file is corrupted, the wrong item was delivered, or you were charged twice, contact us within 14 days and we will fix it or refund you in full.
Cancel or reschedule at least 24 hours before your session for a full refund or a free reschedule. Cancellations inside 24 hours, or missed sessions, are non-refundable.
Email hello@bloomstudio.com with your order number and a short description. We reply within 2 business days, and approved refunds are returned to your original payment method by Stripe within 5–10 days.
Last updated: . This page is maintained by Bloom Studio and describes our own practices. Questions? Email hello@bloomstudio.com.